Terms & Conditions

These Terms & Conditions ("Terms") govern your subscription to and use of Dialed, a pickleball training application operated by Powers Digital Solutions ("Dialed," "we," "us," or "our"). By creating an account, subscribing, or using Dialed, you agree to these Terms. If you do not agree, do not use the service.

These Terms cover every Dialed subscription. If you hold a coach subscription, everything here applies to you as well, and §18 sets out what applies to you in addition.

1. The Service

Dialed provides instructional pickleball content including drills, demonstration videos, diagnostic assessments, placement guidance, and progress-tracking tools. Content is general and informational; we may add, modify, or remove features at any time.

A free assessment may be taken on our website without an account. It does not require your name or email address.

2. Eligibility — 18 and Over Only

Dialed is for adults.

You must be at least 18 years old to create an account, purchase a subscription, or use the service. By creating an account, you represent and warrant that you are 18 or older.

We do not permit anyone under 18 to use Dialed, with or without parental consent. Dialed is not directed to children, and we do not knowingly collect personal information from anyone under 18.

If we learn that an account belongs to a minor, we will close the account, cancel any subscription, and delete the personal information associated with it. A parent or guardian who believes a child has created an account may contact us at info@powersdigitalsolutions.com.

3. Your Account

Your account is personal to you. You are responsible for maintaining the security of your login and for all activity under your account. You may not share your login or maintain multiple accounts without our permission.

Access to Dialed is provided through single-use sign-in links sent to your email. Keeping your email account secure is your responsibility.

Notify us promptly at info@powersdigitalsolutions.com if you believe your account has been accessed without authorization.

4. Subscription, Billing, and Free Trial

Dialed is offered as a recurring subscription. Pricing and any free-trial period are shown at checkout.

Free Trial. A valid payment card is required to begin a free trial. You will not be charged during the trial. If you do not cancel before the trial ends, your paid subscription begins automatically and your card is charged.

Auto-Renewal. Your subscription renews automatically at the end of each billing period at the then-current price using the payment method on file, until you cancel.

Price Changes. We will notify you in advance of any price change. The change will apply at your next renewal. You may cancel before the change takes effect.

Payment Processing. Payments are processed by Stripe. We do not receive or store your full payment card details.

5. Cancellation

You may cancel at any time through the "Manage subscription" link in your account, which opens Stripe's secure billing portal. You may also cancel by emailing info@powersdigitalsolutions.com.

When you cancel, access continues through the period already paid for. Cancelling during a free trial ends access at the end of the trial and no charge is made.

Cancelling also stops what your coach can see. Once your subscription is no longer active, a coach you are linked to can no longer see your current information — your assessment answers, your placement level, what you are working on, your progress or your streak. They keep their own record of the lessons they taught you, which is described in §7. If you subscribe again, what your coach sees comes back.

Cancelling is not the same as deleting your information. Your own progress is kept, so that it is still there if you return. §12 covers deletion, which is a separate request.

6. Refunds

Except where required by law, subscription fees are non-refundable once a billing period begins. If you believe you were charged in error, contact us and we will review your request in good faith.

7. Clubs and Coaches

You may name the club you play at, and you may link your account to a coach. These are separate things and they work differently.

Your club. If you name a club, that club receives a monthly summary of what its members are working on. The summary contains counts only — for example, how many players at a given level are working on a particular shot. It does not contain your name, your email address, your assessment answers, your notes, or anything else that identifies you, and the club has no login and no access to Dialed.

Summaries are produced only for clubs with at least five Dialed members, and any group of fewer than three members is withheld rather than counted. You may change or remove your club at any time, and you may choose not to name one at all.

Your coach. Linking to a coach requires a code the coach gives you, and the coach must accept the link before anything is shared. Once linked, that coach can see:

• the sessions you have had with them, and whether you attended
• the notes that coach has chosen to share with you, and any homework they set
• what you have marked as working on and how much you have marked Dialed In
• your placement level, your current focus, and the words you used to describe your game in the assessment
• your activity streak

You may also choose, separately for each coach, to let one coach see your work with another. This is off by default and is yours to switch on and off. What crosses is your own view of that work — not the other coach's private notes or any rating they have given you.

You may unlink a coach at any time. Unlinking stops future access; it does not retrieve what was already shared, and the coach keeps their own record of sessions you actually had with them.

Cancelling your subscription does the same thing. While your subscription is not active, a linked coach can no longer see any of the items listed above. What they keep is their own work — the sessions they logged, the notes they wrote and any rating they gave — because that is their record of lessons they taught, not information about you that we hold on their behalf. Subscribe again and the link picks up where it left off. See §5.

Your payment information is never shared with a club or a coach, and neither a club nor a coach can see your email address through Dialed.

If you are the coach rather than the player, §18 sets out what you agree to in return for the access described above.

8. Communications

We will send:

Service messages — sign-in links, payment receipts, renewal notices, account updates, and changes to these Terms. These cannot be disabled while your subscription is active.

Weekly coaching email — optional; you may unsubscribe at any time using the link in the email. Unsubscribing does not affect your subscription.

We do not sell or rent your email address.

9. Acceptable Use

You agree not to:

• share your login or allow others to access your account
• copy, redistribute, resell, publicly display, or create derivative works from Dialed content, except as expressly permitted by a Dialed coach subscription (see §18)
• attempt to disrupt, misuse, or gain unauthorized access to the service
• use automated means to access or scrape the service

10. Intellectual Property

All content in Dialed — including videos, drills, assessments, text, graphics, and the underlying diagnostic framework — is owned by or licensed to Powers Digital Solutions.

We grant you a limited, personal, non-transferable, revocable license to use the content for your own training while your subscription is active. If you hold a Dialed coach subscription, your license also covers using the content with the players you coach, on the terms set out in §18. No other rights are granted.

11. Physical Activity Disclaimer

Pickleball and the drills described in Dialed involve physical exertion and carry inherent risk.

Dialed provides general instructional content only. It is not medical advice, physiotherapy, or individualized coaching. Assessment and placement tools are self-reported and indicative only.

Consult a physician before beginning any new physical activity, especially if you have an injury or condition. Exercise within your limits and stop if something hurts.

To the fullest extent permitted by law, Powers Digital Solutions is not liable for injuries or harm resulting from your participation in activities described in Dialed.

12. Privacy and Your Data

How we handle your information is set out in full in the Dialed Privacy Policy, which forms part of these Terms. The essentials:

Information we hold: your name, email address, subscription status, the club you have named (if any), any coach links you have accepted, your assessment answers, your placement level, and your progress data.

Where it is stored: Supabase (database and authentication), Stripe (payments), and Resend (email). Each processes information to provide its part of the service. We never hold your payment card details.

Assessments taken without an account record your answers but not your identity — there is no name or email field.

Your rights: you may request a copy of your information, request corrections, or request deletion by contacting info@powersdigitalsolutions.com. Deleting your information ends your subscription. Cancelling a subscription is not the same as deleting your information — cancel and your progress is still there if you come back.

Where this section and the Privacy Policy differ in detail, the Privacy Policy governs. It is the single place our data practices are described, so that the two documents cannot drift apart.

13. Suspension and Termination

You may stop using Dialed at any time by cancelling your subscription.

We may suspend or close your account if you breach these Terms, if required by law, or if your use risks the service or other users. Where practical, we will notify you and allow you to correct the issue.

If we close your account without cause, we will refund the unused portion of your paid period.

If we discontinue Dialed, we will provide reasonable notice and refund any unused portion of your subscription.

14. Disclaimers and Limitation of Liability

Dialed is provided "as is" and "as available," without warranties of any kind.

To the fullest extent permitted by law, Powers Digital Solutions and its owners, employees, and affiliates are not liable for indirect, incidental, special, consequential, or punitive damages.

Our total liability for any claim relating to the service is limited to the greater of (a) the amount you paid in the twelve months before the claim, or (b) fifty dollars.

Nothing in these Terms limits liability that cannot lawfully be limited.

15. Third-Party Services

Dialed relies on third-party providers including Stripe, Supabase, and Resend. These providers process information on our behalf. We remain responsible to you for the service we provide.

16. Changes to These Terms

We may update these Terms from time to time. We will post changes with an updated "Last updated" date. For material changes, we will notify you by email before they take effect. Continued use after the effective date constitutes acceptance.

17. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any dispute will be handled in the state or federal courts located in Massachusetts.

18. If You Coach

This section applies only while you hold a Dialed coach subscription. Everything else in these Terms applies to you too — a coach account is a player account with the coaching side added to it. This section is the "except" referred to in §9 and §10.

Using Dialed content with your players

Your licence under §10 extends to using Dialed drills, videos, tips and tools with the players you coach — showing them in a lesson, including them in a session plan, and assigning them as homework through Dialed.

It does not extend to redistributing, reselling, republishing, or otherwise making Dialed content available outside Dialed, or to using it to build or sell a competing product. Printing a plan for a lesson you are teaching is fine; posting the drills publicly, or putting them in a product of your own, is not.

What you may do with what a player shares

§7 sets out exactly what a linked player shares with you. You agree to use it only to coach that player. You agree not to sell it, publish it, pass it to anyone else, or use it for any other purpose.

If you keep your own records outside Dialed, those records are yours — but the same restrictions follow them.

The link is the player's to end

A player may unlink you at any time, and the link also ends if either subscription ends. When it ends, your access to that player's information in Dialed ends. You gain no continuing right to their information and may not keep a copy of it outside Dialed, other than your own record of sessions you actually taught.

What you write is yours

Your session plans, your lesson notes and the feedback you write belong to you, not to Powers Digital Solutions. We store them, show them to the player where you have chosen to share them, and make them available to you. We do not claim ownership of them and we do not sell them.

You are the coach, not Dialed

Dialed supplies information and tools. The coaching you provide is yours. You are responsible for it, for your own qualifications, certifications and insurance, and for the safety of the people you teach. Dialed does not vet, supervise, endorse or employ coaches, and is not a party to your arrangement with your players. §11 and §14 apply to your coaching as they do to everything else.

Your name on the Dialed signup list

New players taking the free assessment are asked who introduced them to Dialed, and are offered a list of coaches to pick from. When you start a coach subscription your name is added to that list.

The list shows your name and nothing else — not your email address, not your location, not your players, and not anything you have written in Dialed. Being on it does not give anyone access to you: a player still needs the code you hand out, and you still have to accept the link before anything is shared.

You can take your name off the list at any time, using the switch on your coach page, and put it back whenever you like. Doing so does not affect your subscription, your existing players, or your code.

Your players' subscriptions

A coach subscription covers you. It does not pay for, include, or transfer to the players you coach — each of them holds their own Dialed subscription, and each of them decides whether to link to you.

19. Contact

Powers Digital Solutions
160 Fremont St
Worcester, MA 01606
info@powersdigitalsolutions.com