Under the hood
One machine. The services that turn it. And the way we find where your business actually breaks. All of it connected, measured on one scorecard.
01 · The machine
This is the DigOps Workflow: Vision, Flow, Outcomes, and Learn. Tap a part to see what it does.
Vision - align leaders to desired results → Flow - create product-centric flow through an enablement pipeline → Outcomes - measure quality delivery outcomes against desired results → Learn - inspect and adapt → reframe your vision.
Teri on culture metrics, cycle metrics, and where they converge. Two minutes.
02 · The services
The DigOps® model is the workflow framework, from strategy to value delivery. The GEM™ fluency framework transforms your organization to use the DigOps model. Our services support you as you sustain and grow. Tap anything.
Tap any hexagon, one of the four titles, or the DigOps or GEM logo. Each piece acts on a specific part of the workflow above, and they share one DigOps Balanced Scorecard.
Strategic Positioning · DigOps®
The Digital Operations (DigOps) model gives your organization the structure needed for ongoing change: well-coordinated, nimble operations that deliver quality outcomes.
From the book: “The DigOps model harnesses everything an organization needs to compete in the Industry 4.0 economy. It focuses the entire organization on value delivered to customers rather than a project widget and closed mindset. Using the DigOps model, organizations reward well-coordinated, nimble operations that deliver quality outcomes rather than quantity outputs.”
We align Strategic Investment allocations to Strategic Positioning: a clear vision, road map, and expected results for allocating funds and resources, with the trade-offs made explicit.
We help leaders create the DigOps Workflow for operational effectiveness, from desired results to value delivery.
Four pathways, Customer-Centric Design, Product-Centric Workflow, Quality Delivery, and Measure Results, each with the strategic activities and metrics that connect strategy to customer outcomes.
Turns the machine at: Vision and the enablement pipeline (Strategy, Process)
Programs & Tools · GEM
GEMâ„¢ is a fluency-based, behavioral science-based approach: small, incremental building blocks of change, each with a small set of simple practices, so the organization develops fluency one block at a time.
A shared knowledge base, web portal and mobile app let teams select the practices they want to improve and collect their own measures. Our GEM Intern Program helps people with no technology background transition to knowledge work.
Use our C2C program to create an internal team of change agents and distributed coaching, with our own fluency certification and the DigOps Ready, Set, Go Transformation Mastery tools.
Attract and onboard people to your ways of working using our screening and onboarding tools. The GEM Onboarding Tool gives newbies a smooth transition to the organization's ways of working, and the GEM Screening Service Tool helps you identify the right people to fill positions.
Shane de Beer, Sankara. A design agency's partner on the GEM Quick Start: "not a set of principles, something completely new."
April, GEM Intern Program graduate. From a hospital job to coaching transformations in sixteen weeks.
Innovation Day, from the GEM Quick Start program.
Turns the machine at: Flow and Deliver Value
Services · DigOps®
DigOps services sustain and measure improvement, and reward people for learning and growing together.
Our service is ISO 9001:2015 QMS compliant, based on principles and practices for continuous improvement and local decision making, so everyone can find better ways of working.
We help your HR department through the organizational change: incentives that reward quality delivery outcomes, and the move from role-based compensation to discipline- and capability-based reward approaches.
We help you build a learning organization: a shared knowledge base and distributed coaching so people self-serve their own learning and scale what they learn from experiments.
Kobus de Beer, agency partner. On the discipline of a big goal and the small goals in between.
David, three years into IT. Teams that stopped communicating, and what changed.
Turns the machine at: Learn (and back to Desired Results)
The Industry 4.0 Metrics Engine
Our services, programs, and tools use one approach to measure the metrics that matter in an Industry 4.0 economy: the DigOps Balanced Scorecard.
Every service reports off the same core: the DigOps Balanced Scorecard. 39 connected measures across Financial, Customer, Internal Processes, and Innovation.
That is how we see where it breaks, measure each fix before the next, and prove the improvement.
Is the strategy working? Is the operation delivering? Is the platform healthy? The CEO, COO and CIO each see their own slice of the same scorecard.
Continue with us, and you get your own business health dashboard, kept current as you grow.
We set you up to run it yourself. We do not want to be the consultants who come back year after year.
Turns the machine at: Outcomes and Enable Flow (Measures)
The operating model and how it is measured
DigOps is the operating model and the DigOps Balanced Scorecard that measures it. It owns Foundations and New Ways of Learning.
Strategic Positioning, Workflow, the Compass.
Sustain & Improve, HR Systems, Learning Communities.
Turns the machine at: the whole loop
The fluency framework
GEMâ„¢ is the fluency framework that transforms an organization to the DigOps model: small, incremental building blocks of change, delivered through programs and tools. It owns New Ways of Working.
Fluency Framework Transformation, In-House C2C, the Intern Program, the Sustainable Organization tools.
The GEM Fluency Framework in two minutes. Animated overview.
The roadmap. Launch, learn the rules, break the rules, make your own.
Turns the machine at: Flow and Deliver Value
03 · How we use it
The workflow shows where it actually breaks, the services that fix it light up, and you get the measures that prove it. Then we know which lever to pull first.
You see
Where it actually breaks
Where we start (the first lever)
What we'd use
How we'd prove it
04 · One scorecard
Every service reports off the same core: the DigOps Balanced Scorecard. That is how we see where it breaks, measure each fix before the next, and show each leader the slice they care about.
One source of truth
Industry 4.0 Metrics Engine
39
connected measures · one DigOps Balanced Scorecard: Financial, Customer, Internal Processes, Innovation
We set you up to run it yourself. We do not want to be the consultants who come back year after year.
One model, the services that turn it, the measures that prove it. That's what's under the hood.
Take the 2-minute health check →Nine taps, no account. An honest read on where your business breaks.
